Frequently Asked Questions
How quickly can you get an engineer to me?
When are your opening hours?
Monday to Friday: 7am to 7pm
Saturday, Sunday and Bank Holidays: 9am to 5pm.
Phone lines are open at all times for emergencies
Are your engineers DBS checked?
Yes, all of our engineers are DBS checked. Please contact the office if you require a copy of the certificate before our visit.
Do you charge a call out charge?
No, we charge a fixed price for some services and a transparent, hourly rate for others. Please contact us for a free quote or any specific details about our pricing.
What areas do you cover?
How do I pay you?
Do you do small jobs like leaky taps?
Will I be insured whilst you carry out you work?
Do you provide quotes before the job starts?
Do you work on rented properties as well as residential owned properties?
Do you do commercial work?
What sort of Saniflo repairs can you cover?
Do you hold Public Liability insurance
Are you VAT registered?
Do you offer a guarantee?
The length of guarantee we offer is dependent on the job, however most new Saniflo products come as standard with a two year manufacturer warranty which can be extended to 5 years free of charge. Other suppliers may offer different lengths of warranty on their products. Ask us for more details.
Do you record phone calls?
No, our calls are not currently recorded.
Do you use sub-contractors?
Our Saniflo, drainage and plumbing engineers are all employed full time by Sani Solutions. However, for some jobs that require groundworks or vacuum tankers, we do use a small list of trusted partners who are all fully qualified, vetted and fully insured. All works arranged through our office will be covered by our guarantees.