FAQs

We operate a Same Day/Next Day service

Call 03300 882 552 for an emergency plumber in Bournemouth.

7 Days a week, 7am until 7pm.

Two of our engineers are DBS checked, with additional engineers due to come online. We are authorised by local authorities and the NHS.

No, we only charge for the work to be done.

Dorset, Hampshire, South Somerset, South Wiltshire and West Sussex.

Engineer to be paid on completion with either a card (we accept all), cash or cheque.

No job too small, as we are local we can attend any job however small.

You will be covered by our public liability insurance up to £5,000,000.

We always provide quotes over the phone, however if the job is more complex when on site a free quotation will be given before further action is taken.

Yes, as long as we receive authorisation from the landlord.

Yes, we work for a number of business on a commercial basis

We aim to repair all genuine Saniflo units and unblock most other macerators.

Yes, up to £5,000,000

Yes VAT Number: 799 5793 32

The length of guarantee is dependent on the job

We can record phone calls for training and monitoring purposes

All of our staff are employed full time by Sani solutions, however Septic Tank Emptying and ground works are completed by sub-contractors who are qualified, vetted and fully insured and covered by our guarantees.

Yes.

Yes.

Yes.

Bleach or other toilet cleaning chemicals or kettle descalers do not descale a Saniflo or any other macerator pump, all they do is damage the rubber internal parts and can cause shrinkage. Saniflo Descaler is a phosphoric based descaler especially formulated for Saniflo and other macerator pumps. This can be purchased from us providing delivery is within our area.