Dear Guy, Please would you pass my thanks to Ian Channing, who serviced our Saniflo toilet today. He was absolutely charming and I greatly appreciate the job he did. He was confident, obviously experienced and instantly set our minds at rest. It is now back in full working order. Ian is a superb ambassador for your company. Thank you again

I just wanted to thank you for your professional manor and understanding today. You have helped us greatly and we appreciate taking time out of your day to come help us.

I just wanted to drop you an email to commend the fantastic effort you put in at our rental property on Friday 17th October to cure the issue with the toilet that was being experienced. I was extremely impressed that you persevered with so many different methods to attempt to remedy the problem until you succeeded and have to say that I was absolutely thrilled that you were able to cure the issue for us and also speak to our landlord about the problem too. Many thanks again.

Just a quick thank you to Vic and yourself for sorting out my Saniflo crisis! Job well done! I'm very pleased and the wife is no longer nagging me!

Vic has now put the unit in the right place and it looks so much neater. Some of the bits needed replacing too, so I am very pleased to have called you - we had no idea what was going on in there! Bonus for husband was that Vic likes cricket so they enjoyed banter whilst he worked! Thank you so much for fitting us in at short notice.

Just a note our Sani Vite packed up on Saturday morning. I called you and your engineer Matt Young was out in about an hour. He was really friendly and helpful cleaned our pump and repaired it and left everything really tidy. Thanks so much for such a great service we thought it would be days before it was fixed. Your people were great,

I just wanted to say thanks for the repair you did for us last week. You did exactly what I asked and you promised and that’s rare these days.

Thank you for coming to see me in Dorchester on Friday. Just to let you know that the descaler worked and the pump is now working as normal. Thanks for your help with it.

Thank you so much for getting the drain cleared on New Years Day. Fantastic service as always which is appreciated.

I wanted to let you know that I do appreciate the personal service that you give. I work in the service industry myself and therefore know how much clients value excellent service and not only during the delivery but also before and after ­ it makes us feel special, even though we know what we are just one of many clients who are calling on your time.

I am writing to thank you for the excellent service. The diagnosis was correct, the response prompt and Lenny did a very good job in difficult conditions. Most people (including me!) would have taken a bolster to the WC, but he persevered and overcame the problem. If all organisations responded like yours, the world would be a better place

Thank you very much for repairing our Saniflo pump and clearing out the blocked pipe, ­we are very grateful.

This is just a note to say what a pleasure it has been to have worked done by your firm. 100% efficency, and the problem solved within one hour of a phone call, with no hassle. I have already given your name to two friends.